Refund and Returns Policy
Effective Date: July 12, 2026
At Sweets Melendez, we want every customer to shop with confidence. If there is an issue with your purchase, we’re committed to reviewing your request fairly and providing an appropriate resolution. Please read the policy below before requesting a return or refund.
30-Day Return Eligibility
Most eligible products may be returned within 30 calendar days from the date your order is delivered.
To qualify for a return, items must:
- Be unused and in their original condition.
- Be returned with the original packaging whenever possible.
- Include all parts, accessories, and promotional items received with the order.
- Be free from damage caused after delivery.
- Not show signs of misuse, excessive wear, or unauthorized modification.
Returns that do not meet these requirements may not qualify for a refund.
Non-Returnable Products
Because many of our products are food items, certain purchases cannot be accepted for return due to health and food safety regulations.
These include, but are not limited to:
- Opened or partially consumed candy
- Opened chocolate or gourmet snack products
- Perishable or temperature-sensitive food items
- Personalized or custom-made products
- Gift cards
- Clearance or final sale items marked as non-returnable
If you receive a non-returnable item that arrives damaged, defective, or incorrect, please contact us promptly so we can review your situation.
Damaged, Incorrect, or Defective Orders
Please inspect your package as soon as it is delivered.
If you receive:
- A damaged item
- An incorrect product
- A defective item
- Missing products from your order
Please notify us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A brief explanation of the issue
- Clear photographs of the product
- Photos of the shipping box and packaging, if available
Once reviewed, we will determine the most appropriate solution, which may include a replacement, refund, or another reasonable resolution depending on the circumstances.
How to Start a Return
Before returning any product, please contact our customer support team for return authorization.
When contacting us, please provide:
- Your full name
- Order number
- Email address used to place the order
- Reason for the return
- Photos if the item is damaged or incorrect
Once your request has been approved, we will provide detailed return instructions.
Packages returned without prior authorization may be delayed or refused.
Return Shipping
If the return is necessary because of our error, such as:
- Receiving the wrong item
- A product that arrived damaged during shipping
- A defective item
Sweets Melendez will provide an appropriate solution, including return shipping assistance when applicable.
For returns requested for personal reasons, including ordering the wrong product, changing your mind, or purchasing an item by mistake, customers are generally responsible for return shipping costs unless otherwise required by applicable law.
Original shipping charges are not refundable except when the return is the result of our error.
Refund Process
After your returned item has been received and inspected, we will notify you of the outcome of your request.
If your refund is approved, it will be issued to the original payment method used when the order was placed.
Most approved refunds are processed within 5–10 business days. Depending on your bank, credit card company, or payment provider, additional time may be required before the funds appear in your account.
Exchanges
To ensure inventory accuracy, we do not offer direct product exchanges.
If you would like a different product, you may return an eligible item in accordance with this policy and place a new order separately.
Order Cancellations
Orders may be canceled only before they enter processing or shipment.
Once an order has been prepared for shipment or has been shipped, it can no longer be canceled. Any eligible return after delivery must follow this Refund & Returns Policy.
Food Product Notice
Candy, chocolates, gourmet snacks, and other food products are carefully packaged before shipment. Because these products are intended for consumption, returns cannot be accepted once food packaging has been opened or the product has been consumed, except where required by law or when the item arrives damaged, defective, or incorrect.
Customers are encouraged to inspect food items immediately upon delivery and contact us promptly if any issue is identified.
Contact Us
If you have any questions about returns, refunds, or an existing order, please contact us.
Sweets Melendez
Business Address
699 Seybert St
Hazleton, PA 18201
United States
Phone
+1 (570) 710-7147
Email
support@sweetsmelendez.com
Business Hours
Monday – Sunday
10:00 AM – 8:00 PM (Eastern Time)