Privacy Policy
Effective Date: July 12, 2026
At Sweets Melendez, protecting your privacy is an important part of the service we provide. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you visit our website or place an order.
By using our website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
Depending on how you interact with our website, we may collect information that you voluntarily provide, including:
- Full name
- Billing address
- Shipping address
- Email address
- Telephone number
- Order details and purchase history
- Customer service communications
- Account information, if you choose to create an account
Payment information required to complete your purchase is processed securely by our payment providers. Sweets Melendez does not store your complete payment card information on its own servers.
Information Collected Automatically
When you browse our website, certain technical information may be collected automatically to help maintain security and improve website performance.
This information may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of access
- Referring website
- General website usage information
This information is collected in aggregate whenever possible and is used to improve the shopping experience, troubleshoot technical issues, and help protect our website from fraudulent activity.
How We Use Your Information
We use the information we collect to:
- Process and fulfill customer orders
- Confirm payments and reduce fraudulent transactions
- Provide customer support
- Send order confirmations and shipping updates
- Respond to questions and service requests
- Improve our products, website, and customer experience
- Maintain website security and prevent unauthorized activity
- Comply with applicable legal and regulatory obligations
If you choose to subscribe to our mailing list, we may also send occasional emails about new arrivals, seasonal collections, promotions, or special offers. You may unsubscribe at any time using the unsubscribe link included in our emails.
Cookies & Similar Technologies
Our website uses cookies and similar technologies to provide a better browsing experience and improve website functionality.
Cookies may be used to:
- Remember shopping cart contents
- Save customer preferences
- Keep users logged into their accounts
- Measure website performance
- Analyze visitor activity
- Improve website functionality
Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
Sharing Your Information
Sweets Melendez does not sell or rent your personal information to third parties.
We may share limited information only when necessary to operate our business, including with:
- Payment processing providers
- Shipping and delivery companies
- Website hosting and technology providers
- Fraud detection and security partners
- Analytics providers
- Customer support service providers
These companies receive only the information needed to perform their services and are expected to protect your information appropriately.
We may also disclose information when required by law, court order, legal process, or to protect our legal rights, customers, or business operations.
Protecting Your Information
We use reasonable administrative, technical, and organizational safeguards designed to help protect personal information against unauthorized access, alteration, disclosure, or misuse.
Although no website or electronic transmission can guarantee absolute security, we continuously review and improve our security practices to help safeguard customer information.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Complete and manage customer orders
- Provide customer support
- Maintain business records
- Meet legal, accounting, and tax obligations
- Resolve disputes
- Enforce our agreements
When personal information is no longer required, it is securely deleted or anonymized where appropriate.
Your Privacy Rights
Depending on your location and applicable privacy laws, you may have the right to:
- Request access to your personal information
- Correct inaccurate information
- Request deletion of eligible personal information
- Request a copy of your information where permitted
- Withdraw consent for marketing communications
- Object to certain processing activities where applicable
To exercise any of these rights, please contact us using the information provided below. We may need to verify your identity before processing your request.
Third-Party Services
Our website may contain links to websites operated by third parties for your convenience.
Because these websites operate independently, Sweets Melendez is not responsible for their privacy practices, content, or security. We encourage you to review the privacy policies of any third-party website before providing personal information.
Children’s Privacy
Our website is intended for a general audience and is not designed for children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent where required by law, we will take reasonable steps to remove that information.
Changes to This Privacy Policy
From time to time, we may update this Privacy Policy to reflect changes in our business operations, legal requirements, or website functionality.
When updates are made, the revised version will be published on this page with a new Effective Date. Continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us.
Sweets Melendez
Business Address
699 Seybert St
Hazleton, PA 18201
United States
Phone
+1 (570) 710-7147
Email
support@sweetsmelendez.com
Business Hours
Monday – Sunday
10:00 AM – 8:00 PM (Eastern Time)