Terms of Use
Effective Date: July 12, 2026
Welcome to Sweets Melendez. These Terms of Use govern your access to and use of our website, products, and services. By accessing or placing an order through our website, you agree to comply with these Terms. If you do not agree with any part of these Terms, please discontinue using the website.
1. About Sweets Melendez
Sweets Melendez is a United States-based retailer offering a carefully selected assortment of candy, premium chocolates, gourmet snacks, gift baskets, lifestyle products, seasonal collections, candy cakes, and related gift items.
Our website is designed to provide customers with accurate product information, secure online ordering, and access to our customer support services.
2. Eligibility
By using this website, you confirm that:
- You are at least 18 years of age, or you are using the website under the supervision of a parent or legal guardian.
- The information you provide is accurate, complete, and current.
- You will use this website only for lawful purposes.
- You will not misuse the website or interfere with its normal operation.
3. Product Information
We work to present our products as accurately as possible by providing clear descriptions, pricing, ingredient information (when available), and product images.
Because manufacturers may occasionally update packaging, ingredients, or product designs, the item you receive may differ slightly from the images displayed on our website while remaining the same product.
If an error involving pricing, availability, or product information is discovered, we reserve the right to correct the information and, when necessary, cancel or adjust an affected order. If payment has already been received for an unavailable or incorrectly priced item, any applicable refund will be issued promptly.
4. Pricing & Availability
All prices displayed on our website are listed in U.S. Dollars (USD) unless otherwise stated.
Product prices, inventory, promotions, and availability may change without prior notice.
We reserve the right to:
- Update prices
- Limit purchase quantities
- Discontinue products
- Correct pricing or listing errors
These changes may occur before or after an order is placed when necessary.
5. Orders
After you place an order, you will receive an order confirmation acknowledging that your request has been received.
Order confirmation does not constitute final acceptance of the order.
We reserve the right to decline, cancel, or limit an order for reasons including, but not limited to:
- Product unavailability
- Pricing or listing errors
- Payment authorization issues
- Suspected fraudulent activity
- Duplicate or unusually large purchases
- Requests for additional order verification
If an order cannot be fulfilled after payment has been authorized, any eligible refund will be processed using the original payment method.
6. Payments
Payment must be successfully authorized before an order is processed.
We accept the payment methods displayed during checkout. All transactions are processed through secure third-party payment providers using industry-standard encryption.
For security reasons, Sweets Melendez does not store complete payment card information on its own servers.
7. Shipping & Delivery
Shipping, processing times, estimated delivery windows, and shipping charges are explained in our Shipping Policy.
Although we make every reasonable effort to ship orders promptly, delivery dates are estimates only and may be affected by factors beyond our control, including weather conditions, transportation delays, or carrier disruptions.
8. Returns & Refunds
Returns, refunds, damaged products, and cancellations are handled in accordance with our Refund & Returns Policy.
By placing an order, you acknowledge that return eligibility depends on the conditions described in that policy.
9. Intellectual Property
All content available on this website, including but not limited to:
- Logos
- Product photographs
- Graphics
- Website design
- Text
- Icons
- Layout
- Branding elements
is owned by or licensed to Sweets Melendez and is protected under applicable intellectual property laws.
No content may be copied, reproduced, modified, distributed, or used for commercial purposes without our prior written permission.
10. Acceptable Website Use
When using our website, you agree not to:
- Violate any applicable laws or regulations.
- Attempt unauthorized access to our systems.
- Upload malicious software or harmful code.
- Interfere with website security or functionality.
- Use automated software to collect website content without permission.
- Submit false or misleading information.
- Engage in activities that disrupt other users’ experience.
Violation of these Terms may result in suspension or permanent restriction of website access.
11. Third-Party Services
Our website may use or link to services provided by trusted third parties, including payment processors, shipping carriers, website analytics providers, and technology partners.
These services operate under their own policies, and Sweets Melendez is not responsible for the content, privacy practices, or operation of third-party websites or services.
12. Disclaimer
We strive to keep our website accurate, secure, and up to date.
However, all information, products, and services are provided on an “as available” and “as is” basis without warranties of any kind except where required by applicable law.
Nothing in these Terms is intended to limit consumer rights that cannot legally be excluded under applicable law.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Sweets Melendez shall not be responsible for indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.
Where liability cannot legally be excluded, our responsibility will not exceed the amount paid for the applicable order unless otherwise required by law.
14. Changes to These Terms
We may update these Terms of Use periodically to reflect changes in our business operations, legal requirements, or website functionality.
The revised version will be published on this page with an updated Effective Date. Continued use of the website after changes become effective constitutes acceptance of the revised Terms.
15. Governing Law
These Terms of Use shall be governed by the applicable laws of the United States and the Commonwealth of Pennsylvania, without regard to conflict of law principles.
16. Contact Us
If you have any questions regarding these Terms of Use or the use of our website, please contact us.
Sweets Melendez
Business Address
699 Seybert St
Hazleton, PA 18201
United States
Phone
+1 (570) 710-7147
Email
support@sweetsmelendez.com
Business Hours
Monday – Sunday
10:00 AM – 8:00 PM (Eastern Time)