Shipping Policy
Effective Date: July 12, 2026
At Sweets Melendez, we work hard to ensure every order is prepared with care and delivered as quickly and safely as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Shipping Destinations
We currently ship to residential and commercial addresses within the United States.
At this time, we do not offer international shipping. If our shipping coverage changes in the future, updated information will be posted on our website.
Order Processing
Orders begin processing after payment has been successfully authorized and verified.
Processing Time: 1–2 Business Days
Orders are processed during our regular business operations:
Monday – Friday (excluding federal holidays)
Orders placed after business hours, on weekends, or during holidays will begin processing on the next available business day.
Please note that processing time and shipping transit time are separate. During holiday seasons, promotional events, or periods of unusually high order volume, processing may require additional time.
Shipping Methods & Estimated Delivery
After your order has been processed, estimated delivery times are as follows:
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Shipping | 3–7 Business Days |
| Expedited Shipping (when available) | 2–3 Business Days |
Delivery estimates are provided as general guidelines. Actual delivery dates depend on the shipping carrier and destination and cannot be guaranteed.
Shipping Carriers
To provide dependable service, orders may be shipped using one of the following carriers:
- USPS
- UPS
- FedEx
- Other reputable regional delivery partners when appropriate
The carrier is selected based on destination, package size, shipping method, and operational availability.
Shipping Charges
Shipping costs are calculated during checkout based on several factors, including:
- Delivery destination
- Package weight and dimensions
- Selected shipping service
- Promotional offers or free shipping eligibility
Any available shipping promotions will be displayed before payment is completed.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Tracking updates are provided directly by the shipping carrier and may take up to 24 hours after shipment before tracking information becomes visible online.
Shipping Address Accuracy
Customers are responsible for entering a complete and accurate shipping address before submitting an order.
Please review your shipping information carefully before completing checkout.
Sweets Melendez is not responsible for delivery issues resulting from:
- Incorrect or incomplete addresses
- Invalid postal information
- Returned shipments due to address errors
- Failed delivery attempts when the recipient is unavailable
If a shipment is returned to us because of an incorrect address provided by the customer, additional shipping charges may be required before the package can be shipped again.
Multiple Shipment Orders
Orders containing multiple products may occasionally arrive in separate packages.
This may occur because of:
- Product availability
- Package size limitations
- Inventory stored at different fulfillment locations
- Shipping efficiency
If your order ships separately, each package will include its own tracking number.
Delivery Delays
Although we make every effort to ship orders promptly, delivery may occasionally be delayed due to circumstances outside our control, including:
- Severe weather
- Transportation disruptions
- Carrier operational delays
- Peak holiday shipping periods
- Natural disasters
- Other unforeseen events
We appreciate your understanding if these situations affect delivery times.
Lost Shipments
If your tracking information has not updated for several days or you believe your shipment has been lost during transit, please contact our customer support team.
We will work with the shipping carrier to investigate the shipment and assist in finding the most appropriate resolution based on the carrier’s investigation.
Damaged Deliveries
If your package arrives damaged, please notify us as soon as possible after delivery.
To help us review your request, please provide:
- Your order number
- Photos of the damaged product(s)
- Photos of the shipping box and packaging
- A brief description of the damage
Each claim is reviewed individually so we can determine the most appropriate solution.
Refused or Undeliverable Packages
Orders that are refused by the recipient or returned as undeliverable may be subject to return shipping costs or applicable handling charges where permitted.
If a refund is applicable, it will be processed according to our Refund & Returns Policy after the returned shipment has been received and inspected.
Perishable & Temperature-Sensitive Products
Some candy, chocolates, and gourmet snacks may be sensitive to heat, humidity, or seasonal weather conditions.
While we package these items carefully, Sweets Melendez cannot guarantee that temperature-sensitive products will remain unaffected during transit, particularly during periods of extreme weather. Customers are encouraged to monitor tracking information and retrieve delivered packages as soon as possible after delivery.
Questions About Shipping
If you have any questions regarding shipping, delivery, or an existing order, please contact us.
Sweets Melendez
Business Address
699 Seybert St
Hazleton, PA 18201
United States
Phone
+1 (570) 710-7147
Email
support@sweetsmelendez.com
Business Hours
Monday – Sunday
10:00 AM – 8:00 PM (Eastern Time)