Contact

Contact Us

Thank you for visiting Sweets Melendez.

We value every customer and are committed to providing friendly, reliable, and responsive support. Whether you have questions about our products, need assistance with an order, or would like more information before making a purchase, our team is here to help.

We encourage customers to contact us with any questions regarding our candy selections, chocolate gifts, gourmet snacks, bulk orders, shipping, returns, or any other aspect of their shopping experience.


Customer Support

Business Name

Sweets Melendez

Business Address

699 Seybert St
Hazleton, PA 18201
United States

Phone

+1 (570) 710-7147

Email

support@sweetsmelendez.com

Business Hours

Monday – Sunday
10:00 AM – 8:00 PM (Eastern Time)


How We Can Assist You

Our customer support team is available to help with:

  • Product information and availability
  • Candy, chocolate, and gift recommendations
  • Bulk candy and event order inquiries
  • Order status and shipment tracking
  • Shipping and delivery questions
  • Return and refund requests
  • Damaged, defective, or incorrect items
  • Billing or payment questions
  • General website assistance and customer support

If you’re planning a birthday celebration, corporate event, fundraiser, holiday gathering, or another special occasion, we’re also happy to answer questions about our gift baskets, candy cakes, and bulk ordering options.


Response Time

We strive to respond to all emails and customer inquiries within one business day. Response times may be slightly longer during weekends, holidays, or periods of increased order volume, but every request is reviewed and answered as quickly as possible.

To help us assist you efficiently, please include the following information whenever applicable:

  • Your full name
  • Order number
  • Email address used when placing the order
  • A brief description of your question or concern

Providing these details allows our support team to locate your order more quickly and provide accurate assistance.


 

 


Customer Satisfaction

Our goal is to provide a straightforward and enjoyable shopping experience from the moment you place an order until it arrives at your door. If you have any questions before, during, or after your purchase, please don’t hesitate to reach out.

Thank you for choosing Sweets Melendez. We appreciate your trust and look forward to serving you with quality candy, premium chocolates, gourmet snacks, and memorable gifts for every occasion.