Payment Policy
Effective Date: July 12, 2026
At Sweets Melendez, we are committed to providing a secure, reliable, and convenient checkout experience. This Payment Policy explains how payments are accepted, processed, verified, and refunded when you place an order through our website.
Accepted Payment Methods
We accept a variety of secure payment options to make shopping simple and convenient.
Available payment methods may include:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
The payment methods displayed during checkout may vary depending on your location, device, browser, or payment provider availability.
Payment Authorization
All orders must receive successful payment authorization before they can be prepared for shipment.
After you submit your order, your payment provider or financial institution may perform additional security checks to help verify the transaction. If authorization cannot be completed, your order may be delayed, placed on hold, or canceled.
Submitting an order does not guarantee acceptance until payment has been successfully verified and the order has entered processing.
Order Confirmation
Once your payment has been approved, you will receive an order confirmation email containing your purchase details.
If you do not receive a confirmation email within a reasonable period after completing your purchase, please check your spam or junk folder before contacting our customer support team.
Pricing & Currency
Unless otherwise stated, all prices displayed on our website are listed in U.S. Dollars (USD).
Applicable sales tax, shipping charges, discounts, or promotional offers will be calculated and displayed during checkout before payment is completed.
Secure Payment Processing
Protecting your financial information is important to us.
All payments are processed through trusted third-party payment providers using industry-standard encryption and security technologies.
For your protection, Sweets Melendez does not store complete credit card or debit card information on our own servers.
Payment Verification
To help protect our customers and reduce fraudulent transactions, certain orders may require additional verification before shipment.
When necessary, we may contact you to confirm information such as:
- Billing information
- Shipping address
- Order details
- Payment verification
If requested verification cannot be completed within a reasonable time, the order may be canceled and any authorized payment will be released or refunded according to the policies of your payment provider.
Failed or Declined Payments
A payment may be declined for various reasons, including:
- Incorrect billing information
- Insufficient available funds
- Expired payment card
- Bank security restrictions
- Payment provider authorization failure
- Suspected unauthorized or fraudulent activity
If your payment is declined, we recommend contacting your bank or payment provider before attempting another transaction.
Order Cancellations
Orders may be canceled before they enter processing.
Once an order has been prepared for shipment or has been shipped, cancellation is generally no longer possible. Any eligible return after delivery will be handled according to our Refund & Returns Policy.
Refunds
Approved refunds are issued to the original payment method used when the order was placed.
After a refund has been processed by Sweets Melendez, your financial institution or payment provider may require additional time before the funds appear in your account.
Most refunds become available within 5–10 business days, although processing times may vary depending on the payment provider.
Fraud Prevention
To maintain a secure shopping environment for all customers, Sweets Melendez reserves the right to:
- Decline transactions that appear fraudulent.
- Cancel orders that cannot be verified.
- Request additional order verification before shipment.
- Limit unusually large or suspicious purchases.
- Refuse transactions that violate applicable laws or these policies.
These security measures help protect both our customers and our business from unauthorized activity.
Taxes
Where required by applicable law, sales tax will be calculated based on the shipping destination and applicable tax regulations.
The total amount payable, including any applicable taxes and shipping charges, will always be displayed before you complete your purchase.
Payment Security
We encourage customers to protect their payment information by using secure internet connections and keeping account credentials confidential.
If you believe an unauthorized transaction has occurred using your payment method, please contact your payment provider immediately and notify our customer support team so we can assist with reviewing the order.
Contact Us
If you have any questions regarding payments, billing, or checkout, our customer support team is happy to assist you.
Sweets Melendez
Business Address
699 Seybert St
Hazleton, PA 18201
United States
Phone
+1 (570) 710-7147
Email
support@sweetsmelendez.com
Business Hours
Monday – Sunday
10:00 AM – 8:00 PM (Eastern Time)